TMA longs to retrieve its first class quality service by re achieving its regular schedules and prompt deliveries, and by the frequent training and upgrading of its staff at all levels. This can be manifested in the continuous instruction classes and awareness programs that the staff are taking and also through the quality assurance program that the company is following that meets international quality assurance standards, which necessitates review and analysis of all issues and impose corrective and preventive measures.

One of the major steps taken by the new administration was the agreement that was concluded between TMA & Lufthansa Consulting to help the company in its administrative restructuring and application of the international standards in conformity with international standards of Service Quality and Quality Assurance in all company fields.