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Our Mission and Objectives
We seek to provide our customers with
Quality Products to satisfy their changing requirements and strengthen
their corporate loyalty, by sharpening and modernizing our invaluable
Expertise, Technical Know-how, and specialized Equipment, and by
ensuring Continuous Improvement in the quality of the services
offered.
In order to succeed, activities will be
expanded and diversified towards Niche-Services and potential areas of
Growth. Company assets will be efficiently deployed, with the goal of
swiftly Increasing Revenue Margins and Operational Ratios to reach
financial Profitability coupled with the regaining of a prominent
commercial Market Share.
To this end, all efforts will be
directed towards seeking commercial, operational, and financial Cooperation
Agreements, as well as beneficial multifaceted Strategic Alliances
with major players in the field, regionally and
internationally. |
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FADI SAAB, Chairman &
President
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Simultaneously, we will strive to invest
in Information Technology for the implementation of modern work
practices, as well as to develop our Human Resources through training to
modern methodologies for effective responsibilities fulfillment, and activate
communications between management and employees to further strengthen their
loyalty.
Our Corporate Quality Policy
QUALITY is a general philosophy and
company culture extending beyond controlled applications or specific
activities. It is a continuous state of affairs that must be applied
instinctively to all areas of operations, and must be maintained as a constant
component throughout the various aspects of the decision making process, with
tangible continuous improvement of its effectiveness.
TMA's team of qualified staff is
committed to providing customers with distinctive services and products
specially shaped around their requirements, and thus ensuring their
satisfaction and loyalty. We pride ourselves on the quality of service offered,
and on the continuous value-added created in responding effectively to the
global needs of our customers.
In facing up to the challenges of the
future, we are proactively developing activities in a dynamic fashion, while
aiming for consistent improvements in our day-to-day policies and procedures.
We aim to successfully accomplish our targeted Mission Statement and to swiftly
attain our Corporate Quality Objectives and continually review and improve the
effectiveness of the Quality Management System.
Management's search for excellence in
performance along the highest measure of quality, requires us to strictly
adhere to international standards, applicable regulatory laws and regulations
to apply disciplined policies and procedures, and to constantly examine
accomplishments using optimal yardsticks.
This policy is implemented through the
company's ISO 9002-1994 Quality Management System, which covers all operations
of the airline and applies to all personnel, suppliers and customers. TMA is
also working towards upgrading its Quality Management System to obtain the new
ISO 9001-2000 certification.
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Mission and Objectives
